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An Open Letter to Verizon Wireless

I privately surmised that the real goal of physical Verizon stores must be to provide “added value” services in the form of selling accessories, providing tech support, etc. My experience today causes me to question that assumption and the purpose of having stores at all. This is not the first negative experience I have had or heard about at a Verizon Store, but it most certainly was my last.

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